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Description
The health and social care system has always aimed to deliver high-quality services, but this needs to be balanced with the resources that are available. How we deliver high-quality future care, and understanding the workforce’s role in achieving this, is a key challenge. We must understand the need for investment in new technology and innovations to improve quality and productivity and allow for more time to care. We also need to ensure that funding and outcome-based incentives are aligned to promote high-quality care and innovation, and do not encourage perverse incentives that shape behaviour.